Terms & Conditions

1. Introduction

These Terms and Conditions (“T&C”) govern your (“User”, “you”, “your”) access to and use of the ZISHES platform, including our websites, mobile applications, games, tournaments, and leaderboards (collectively, the “Platform”), operated by NOVAZREHH TECH SOLUTION - F.Z.E. (“Zishes”, “Company”, “Provider”, “we”, “us”, “our”).

Zishes is operated by NOVAZREHH TECH SOLUTION - F.Z.E., a Free Zone Establishment registered and licensed in the United Arab Emirates by the Free Zones Authority of Ajman. Trade Licence No. 44926.

By creating an account, using Free Plays, or participating in leaderboards or tournaments, you agree to be bound by these T&C and all related policies referenced herein. If you do not agree, do not use the Platform.

The Platform is designed to follow a global compliance-first standard. We aim to comply with all applicable local laws in each region where the Platform is available, as well as relevant international standards for consumer protection, advertising, and data protection. Where rules differ by region, we may restrict features, add region-specific terms, or decline to offer certain services.

2. Regulatory Positioning (Skill-Based / Prize Promotion Framework)

ZISHES is a skill-based entertainment Platform. The Platform is not intended to provide facilities for gambling in any jurisdiction. We do not offer betting, wagering, or odds-based games. Gameplay outcomes and leaderboard rankings are based on skill performance metrics.

Where product tournaments and prize promotions are offered, they are intended to be structured as lawful skill competitions or permitted prize promotions in accordance with applicable local laws and advertising standards. Entry is always free of charge; no purchase, payment, or in-platform currency is required to enter or win.

Great Britain note (where applicable): where the Platform is made available in Great Britain (England, Wales, Scotland), we structure promotions and communications to align with relevant UK frameworks, including skill/promotion principles under the Gambling Act 2005 (GB), the CAP Code (ASA), and UK consumer laws. This note is not exclusive and does not limit our global compliance approach.

3. Key Definitions

• User / Member: a registered user of ZISHES.
• Game Zone: the section of the Platform where Users play skill-based games.
• Free Plays: the daily free gameplay sessions made available to Users (typically two (2) per calendar day unless stated otherwise).
• Weekly Leaderboard: the weekly ranking of Users based on skill performance achieved during the relevant period.
• Tournament: a product-linked competition, sponsored by a brand running a campaign on Zishes, where entry is free and the winner is determined by leaderboard performance during the competition period.
• Promotion Terms: additional terms specific to a particular tournament, promotion, product, region, or campaign, disclosed prior to participation and binding alongside these T&C.

4. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Platform. You must also have the legal capacity to enter into contracts and must not be prohibited from using the Platform under applicable law, sanctions, or compliance restrictions.

We may require identity, age, and/or location verification to enforce eligibility, prevent fraud, protect users, and comply with legal obligations. Failure to provide requested information may result in restricted access, suspension, or termination.

5. Accounts & Security

You are responsible for your login credentials and all activity on your account. You must not impersonate others or provide false or misleading information. You may only create one account unless we explicitly allow otherwise.

ZISHES may suspend or terminate accounts for breaches of these T&C, suspected fraud, abuse, cheating, verification failure, or non-compliance. Please notify us immediately if you suspect unauthorised use.

6. Game Zone & Free Plays

The Platform includes a Game Zone offering skill-based games. Unless otherwise stated, Users receive two (2) Free Plays per calendar day. Free Plays provide a clear and genuine free method of participation, and no payment is required to access the Game Zone.

7. Weekly Leaderboards (Free Entry Path)

Users may enter Weekly Leaderboards via skill-based gameplay. Free Plays provide access to leaderboard participation without payment. Leaderboard rankings are determined by objective performance metrics (e.g., score, accuracy, speed, streaks), as disclosed in the game or event rules.

Leaderboards are final except where we determine that cheating, exploitation, technical faults, or rule violations materially impacted results.

8. Product Tournaments

Certain tournaments on the Platform are linked to specific physical products supplied by a brand running a campaign on Zishes. Entry is free, through the same skill-based gameplay and leaderboard mechanics described above — no purchase, payment, or in-platform currency is required. The number of game plays or entries needed to qualify, and all significant conditions (dates, rules, winner selection, eligibility, product details), are disclosed in the relevant Promotion Terms.

Tournament outcomes are determined by disclosed skill-based criteria and Platform integrity controls. No cash alternative is offered unless required by law.

9. Prize Fulfilment

Prize delivery: the tournament winner receives the physical product tied to that tournament. Fulfilment is arranged by ZISHES or its logistics or brand partners. Delivery timelines, shipment proof requirements, and region restrictions are disclosed in the relevant Promotion Terms. Winners may be responsible for customs duties and import taxes where applicable — see our International Shipping & Customs Policy and Failed Delivery & Compensation Policy.

10. Cancellations

If a tournament cannot be completed (for example, due to insufficient entries, technical failure, or legal restriction), ZISHES may re-run the tournament, extend it, or select a fair alternative resolution at its discretion, subject to your mandatory consumer rights. No cash alternative is offered.

11. AML/KYC & Compliance

You agree to provide information reasonably required for identity, age, sanctions, fraud-prevention, and compliance checks. ZISHES may restrict, freeze, suspend, or terminate accounts if verification is not completed or if prohibited activity is suspected.

12. Content & IP

You retain ownership of content you submit but grant ZISHES a non-exclusive licence to host, store, display, and use it for Platform operation, safety, moderation, promotion of results where required, and other purposes described in our Privacy Policy. You warrant that your content does not infringe third-party rights.

All Platform software, games, visuals, trademarks, and other intellectual property are owned by or licensed to ZISHES. You must not copy, reverse engineer, or misuse Platform IP except as allowed by law.

13. Dispute Resolution & Governing Law

Disputes should first be raised with ZISHES Support. Governing law and dispute forum may vary based on the region where you access the Platform and the contracting entity providing the service. Mandatory consumer protections remain unaffected.

Great Britain note (where applicable): where GB terms apply, the contract is governed by the laws of England and Wales, and courts of England and Wales have jurisdiction, without prejudice to non-waivable consumer rights.

14. Limitation of Liability

Nothing in these T&C excludes liability that cannot be excluded under applicable law (including fraud, or death/personal injury caused by negligence where applicable). To the extent permitted by law, ZISHES is not liable for indirect or consequential damages, loss of profits, loss of data, or loss of goodwill.

Our aggregate liability to you for foreseeable losses is limited to USD 100 (or local equivalent), unless a higher cap is required by law.

15. Changes to These Terms

We may update these T&C to reflect legal, safety, product, or operational changes. Continued use after changes take effect constitutes acceptance, subject to mandatory consumer protections.

16. Contact

For questions, contact us at contact@zishes.com.